FAQ

FAQ's

What’s the best way to contact RetroJerseyFc?
For general enquiries email admin@jerseyfc.net If you have a question about your order please use admin@jerseyfc.net.

    How long does delivery take?
    Items are shipped by ePacket which typically takes 14 working days. Please note that during the festive period this can be longer.
      What courier do you use?
      Items are normally sent via either ePacket-EMS or 4PX.

        Is there a premium delivery option?
        We hold some stock in the UK so if you need your shirt quickly please send us an email. In this case, we can’t print the shirt, but it should arrive in 1-2 working days via Royal Mail.

        What happens if I put the wrong address?
        If your item was wrongly addressed and could not be delivered it will be returned at a significant expense to us. Therefore we may charge you a resending or restocking fee depending on the circumstances. Please check your address carefully before placing your order.

          What does the printing look like?
          All printing is done as close to the original style lettering as possible. If you'd like to see a photo of a printed shirt please reach out to us.
            What is the refund policy?
            You may return your item for a full refund up to 30 days from the date of purchase. Please see https://retrojerseyfc.com/pages/refunds for conditions.
              Can I exchange my item?
              Please contact admin@jerseyfc.net. If your item is in new condition with tags and packet we may be able to exchange it for you.
                Can I return a printed item?
                Unfortunately, customised shirts cannot be returned, so please check the measurements on the product page carefully.

                  What are the letters you print made from?
                  The letters are plastic pro bonded to the shirt in an industrial heat press. Printed items should be washed by hand or washed using the delicates program on your washing machine.

                  Can I get a small letter printed on the front?
                  Shirts such as the Mexico 1998 Home jersey originally featured a small number on the front as well as the number on the back. In this case, we will ship the shirt with a number on the front if you opt to have it printed. If you do not want the shirt printed on the front please specify in the order notes. If you would like a number on the front and the original did not have one we can do this for you.
                    What can I get printed on my shirt?
                    All shirts can be printed with either one or two numbers. For player names, we can print up to 10 characters on the back for sizes S and M, and up to 12 characters for sizes L and XL. We can normally print special characters such as the German umlaut, but please be as clear as possible with your request in the order notes. If 
                      I forgot to leave my printing request in the order notes
                      If your item hasn’t been dispatched we may be able to amend your order. Please contact us at admin@jerseyfc.net.
                        What materials are the shirts made from?
                        100% polyester, similar to newly designed football shirts.
                          Are these original or remakes?
                          Our shirts are newly produced remakes of historic, out of production designs. They are not vintage originals.

                            What is the return address?
                            Please contact us via email before returning your item as the returns address varies depending on the item.

                            Can I track my item?
                            We can give you your tracking number, just contact us by email.

                            Do we take requests for new shirts?
                            Not for one-offs but if we receive a lot of requests for a particular jersey we’ll make an effort to source it. We are always expanding our selection so keep an eye out for new designs.